ft77 Terms and Conditions — Your Rights and Responsibilities

This Terms and Conditions document ("Terms") applies to the use of the ft77 platform and all its services. By visiting the ft77 website, creating an account, or participating in any game or betting service, you are considered to have fully accepted these Terms.

If you do not agree with any part of these Terms, please refrain from using the ft77 platform. Your relationship with ft77 is entirely voluntary and is subject to compliance with these Terms.

ft77 is an online casino and sports betting platform operated for users in Bangladesh. The platform is committed to providing users with a safe, transparent and enjoyable gaming environment.

1.1 Definition of Services

"Services" refers to the ft77 website, mobile version, all games, betting options, promotional activities and customer support services. These Terms apply to the use of all such services.

1.2 Applicable Law

ft77 is a legally and safely operated platform. Users are solely responsible for complying with the applicable laws and regulations of their own country. ft77 is not responsible for any user's violation of their country's laws.

1.3 Language and Communication

All communications at ft77 are conducted in Bengali. The customer support team is available 24/7 via live chat in Bengali.

2.1 Age Requirement

Users must be at least 21 years of age to open an account on ft77. Account registration and participation in gaming by minors is strictly prohibited. ft77 may request valid documentation to verify age at any time.

2.2 Single Account Policy

Each individual may operate only one account. If the same person creates multiple accounts, all accounts will be cancelled and the associated balances may be forfeited.

2.3 Providing Accurate Information

All information provided at the time of account registration must be accurate, complete and up to date. Providing false or misleading information may result in account cancellation.

• Full legal name (as per national identity card)
• Active and valid email address
• Valid mobile number
• Correct date of birth

2.4 Account Approval

ft77 reserves the right to approve or reject any application. Even after account approval, ft77 reserves the right to cancel the account at a later time if any irregularity is found.

3.1 Password Protection

It is your responsibility to keep your account password confidential. Do not share your password with anyone. If you suspect unauthorized access, contact us immediately.

3.2 KYC Verification

ft77 follows an identity verification (KYC) process before processing withdrawals and in cases of any suspicious activity. The following documents may be requested:

• Copy of national identity card or passport
• Recent utility bill or bank statement (as proof of address)
• Proof of ownership of payment method

3.3 Account Suspension Authority

ft77 reserves the right to temporarily suspend an account during the verification process or while investigating suspicious activity. Withdrawals may be placed on hold during this period.

4.1 Deposit Rules

The minimum deposit amount on ft77 is ৳300. Accepted payment methods are: bKash, Nagad, Rocket, Upay and bank transfer. Deposits are generally credited to the account instantly.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. The account must be fully verified to process a withdrawal. Successfully submitted withdrawal requests are generally processed within 10 to 45 minutes.

4.3 Payment Method Terms

• Withdrawals must be made to the same payment method used for the deposit (where applicable).
• Withdrawals to third-party accounts are not permitted.
• Always use your own registered payment account.
• Additional verification may be required for bank transfers.

4.4 Failed and Rejected Transactions

ft77 is not responsible if a transaction fails due to technical issues or incomplete information. Funds from failed transactions generally return to the source account, though some processing time may apply.

5.1 Welcome Bonus

ft77 offers new members a 100% bonus on their first deposit, up to ৳8,000. The wagering requirement to use this bonus is 10 times. For example, if you receive a ৳2,000 bonus, you need to place a total of ৳20,000 in bets to withdraw it.

5.2 General Bonus Terms

• Each bonus offer has its own specific terms and conditions as stated on the offer page.
• A promotion cannot be claimed more than once (where applicable).
• Withdrawals cannot be made directly from bonus balance; the wagering requirement must be met first.
• Bonuses may only be usable on specific games or sections of ft77.
• ft77 reserves the right to cancel a bonus if misuse is suspected.

5.3 VIP Program

ft77's VIP program has three tiers. You can move up tiers based on regular gaming activity and loyalty:

• Bronze: Weekly cashback up to 0.3%
• Silver: Weekly cashback up to 0.7%
• Gold: Weekly cashback up to 1.0%

Each tier comes with additional benefits such as priority customer service and access to special promotions.

5.4 Promotion Changes

ft77 reserves the right to change, suspend or cancel any promotional offer at any time. Visit the relevant promotion page for the latest information on the rules of any ongoing campaign.

6.1 Game Operation and Fair Play

All games on ft77 are operated by software from established and recognised game providers. All these games use Random Number Generator (RNG) technology, which keeps the outcome of every game completely random and unbiased.

6.2 Technical Issues

If a game session is interrupted due to a technical fault or disconnection, ft77 generally attempts to restore the game to its last valid state. However, this may not be possible in all situations.

6.3 Maximum Bet Limits

Maximum bet limits are set for different games and bonus campaigns. Placing bets beyond the limit while a bonus is active may result in the associated winnings being voided.

6.4 Betting Rules

Specific event-based rules apply to the sports betting section (such as cricket, football, kabaddi). If any event is cancelled or postponed, the handling of that bet will follow the specific policy of the relevant section.

The following activities are strictly prohibited in order to protect the integrity of the ft77 platform and the experience of other users:

• Creating or operating an account using another person's identity
• Creating multiple accounts for the purpose of bonus abuse
• Any form of hacking, cracking or software manipulation
• Playing games or placing bets using automated bots or scripts
• Using the platform for money laundering or terrorist financing
• Threatening or abusive behaviour towards other users or staff
• Conducting transactions using third-party payment accounts
• Attempting to influence game outcomes through fraudulent means

If any of the above activities are proven, ft77 reserves the right to immediately cancel the account, forfeit the balance and take legal action if necessary.

ft77 believes that gaming is for entertainment only — it should never be seen as a means of earning a living. We place the highest importance on responsible gaming.

8.1 Self-Control Tools

Users can use the following tools to manage their own gaming activity:

• Setting deposit limits (daily / weekly / monthly)
• Temporary account break (cooling-off period)
• Permanent self-exclusion request
• Review of gaming history and spending details

8.2 Signs of Problem Gaming

If you or someone you know is experiencing financial or emotional difficulties due to gaming, please contact us. Visit our Responsible Gaming page to learn more.

ft77 is committed to protecting your personal information. Detailed information on how we collect, use and store your data can be found in our Privacy Policy.

9.1 Purpose of Data Use

• Account Verification & Management
• Transaction Processing & Fraud Prevention
• Customer Support Provision
• Meeting Applicable Legal Obligations
• Improving Service Quality

9.2 Information Sharing Policy

ft77 does not sell your personal information to third parties. Specific information may only be shared with partners and legal authorities as necessary for operating the service.

All content published on the ft77 website — logos, designs, text, graphics, software, and databases — is the intellectual property of ft77 or its licensors. Any reproduction, distribution, or commercial use of this content beyond personal use is strictly prohibited.

Game content and software are the property of their respective game provider companies (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.) and operate on ft77 under their recognized licenses.

ft77 is not liable in the following circumstances:

• Losses caused by internet disconnection or third-party network issues
• Faults or security breaches in the user's own device
• Exposure of account information due to the user's own negligence or carelessness
• Force Majeure events such as natural disasters, war, or government restrictions
• Financial losses resulting from gaming activity — gaming always carries financial risk

In the case of any valid claim, ft77's maximum liability shall in no circumstances exceed the amount of the user's actual deposits during the relevant period.

12.1 Terms Updates

ft77 reserves the right to amend these terms at any time. Users will be notified by email in the case of significant changes. Continued use of the platform after updated terms are published constitutes acceptance of the new terms.

12.2 Account Termination

Users may request account closure at any time through customer support. Any pending balance must be withdrawn before closing the account (subject to wagering requirements being met).

If an account is terminated due to a breach of terms, bonuses and winnings derived from bonuses will be forfeited. ft77 considers the return of any unused portion of actual deposits at its discretion depending on the circumstances.

13.1 Submitting a Complaint

If you have a complaint about any matter, please contact our customer support team first. We take all complaints seriously and endeavor to resolve them promptly.

13.2 Contact Methods

• Live Chat: Direct support in Bengali, 24/7
• Email: [email protected]

13.3 Resolution Process

After a complaint is submitted, our team investigates the matter and endeavors to provide an initial response within 72 hours where possible. Complex matters may take additional time to resolve, and you will be kept informed of progress in such cases.